This weekend met the FD department - the person handling was courteous and gave the new FD Number - again she didn't have any clue about where the certificate went!! She referred me to the so called Senior Manager - who says me there are so many discrepancies in SuryaSakthi loans and that it would take lot of time - just come back some other time. Was literally furious - but just kept cool and try to get info on what I need to do. He repeated the same old things like I'm new to this branch; I don't know you blah blah. Don't know whent he hell these people would start behaving like a corporate!
The previous manager told similar stories and told me that the FD is safe so I don't have to worry. This manager says its your responsibility and you should have got the files when you closed the loan [while the loan was closed - they just wanted to push me off from their table and they didn't have any clue as to where it was]
The only good thing is - the FD seem to exist still and renewed in my name!!
Going to give another chance to these guys before doing an RTI!
How things could have been handled better
- There was no need for the manager to tell me about the indiscrepancies in the other loans - it is internal to the bank and since I had the loan closure certificate!!
- He could have given me a clear appointment or taken my details so that he can call back and update me later - ie if he was really busy and interested in resolving my issue. He bviously didn't show any respect to the Customers schedules and job
- All that he had to do is to find if my FD was still under pledging or cleared - if it was cleared he just had to tell me the procedure to get the duplicate certificate [I don't have any hopes that they would figure out where the first one went or the previous ones went!]
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