Had this amazing experience with a Belkin product customer service!!
My friend had bought a Belkin 54g wireless router from US. He had bought it for $100 with a cash back of $90!! This has been working perfectly fine until recently, it broke due to a power issue.
Was looking for technical support and was very happy to see that Belkin had a toll free number for India!! Called the number provided the required details. A ticket was logged and details sent promptly with Bangalore contacts. I was informed that Belkin products have life time warranty and hence I can take the same to their frontline company to get it replaced!! I didn't have the bill for the same since my friend had bought for me [even otherwise 3+ years bill?] mentioned the same and had sent an email to the tech support. They were ok with the same as well!
Took a print out of the same and went to Accel Systems [initially there were trouble locating them since they were in the process of moving] at Townhall. They were initially reluctant saying 1. we need bill 2. product bought in US do not have support here etc. Eventually they took the kit and gave me a receipt. Waited there for some time and loosing patience checcked with them. They told me they are delaying since they have to confirm that bill is not required. Told them I would call them another day and come back.
Eventually when I found time to call, it was ready and picked up a brand new Belkin Wireless G router!!
CS Points:
- Life time warranty for the product!! Company is really serious about taking care of the customer!!
- It was good that the frontline engineers took the system - though they weren't clear whether its in the process to replace the item without bill / bought outside India
- Frontline company didn't have anyone to approve the required immediately - which causes delay for the customer
- There wasn't a call back from the frontline company once they clarified and resolved my issue - I had to call them and check. A good customer orientation would be to call the customer and inform once problem is resolved
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