Error 680 and both modem lights are solid green

Error 680 and both modem lights are solid green

If the modem installation seems successful and you have two solid green lights on your modem but are still receiving the error message- 680: No dial tone, then:

• If you have an internal 56k modem please disable the modem as follows
  
• Right click on the My Computer Icon on your desktop and then select Properties
• If you have a Device Manager tab along the top select this, otherwise select the Hardware tab along the top and then click on the Device Manager button
• In the Device Manager click on the + sign on the Modem selection and then...
• Identify and right click your modem icon and select Disable / Properties and then Disable in this Hardware Profile
• After you have completed this, close down the Device Manager and then restart your computer and try to reconnect to the Broadband connection.